Seven Principles of eService
Notes from e-service by Ron Zemke
01. Practice easy-to-do-business-with thinking
02. Design for distinction
03. Personalize the e-experience
04. Deliver end-to-end service
05. Encourage human…
01. Practice easy-to-do-business-with thinking
02. Design for distinction
03. Personalize the e-experience
04. Deliver end-to-end service
05. Encourage human…
